How Can We Help?
Owned and operated by Hearth Haven Supplies LLC, we welcome every question about fireplaces, fire pits, and keeping your home warm.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. We offer free shipping on most orders within the Continental U.S. (excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your package from our warehouse to your door.
What is your return policy?
We offer 30-Day Returns on eligible items. If your electric fireplace insert, fire pit, or fire table does not meet your expectations, please refer to our Return Policy page for full details on how to start a return.
Can I exchange an item for a different model?
Yes, exchanges are handled on a case-by-case basis within the return window. Send us an email with your order number and the model you would like instead, and we will walk you through the process.
How do I choose the right electric fireplace insert size?
Measure the width, height, and depth of your existing fireplace opening before ordering. Our product listings include detailed dimensions and heat output ratings to help you find the right fit for your space.
What type of fuel do your fire pits and fire tables use?
Our fire pits and fire tables are available in propane. Each product page specifies the fuel type, BTU output, and any accessories included so you can pick the best match for your patio or backyard setup.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Free Continental Shipping
Most orders ship free within the Continental U.S., with handling in 1 to 3 business days.
30-Day Returns
If your fireplace insert or fire pit is not the right fit, our return policy has you covered.